Общие вопросы
Пресса, партнёрства, интеграции и другие общие вопросы о IGnony.
hello@ignony.comКонтакты
Общайтесь с человеком.
Выберите канал, соответствующий вашему вопросу. Мы читаем каждое сообщение и отвечаем в течение одного рабочего дня в будни.
Поддержка и сообщения об ошибках
История не загружается, аккаунт загружается медленно, сломанная страница на конкретном устройстве — напишите нам и укажите @username и версию вашего браузера.
support@ignony.comКонфиденциальность и удаление
Вопросы конфиденциальности, запросы GDPR / CCPA или уведомления об удалении медиа, которое больше не должно быть публично доступно.
privacy@ignony.comЧто включить в сообщение
- • @username или URL профиля, который вы пытались посмотреть.
- • Ваше устройство (iPhone / Android / Mac / Windows), браузер и версия.
- • Краткое описание того, что произошло, и того, что вы ожидали.
- • Если возможно, скриншот — он помогает нам быстрее воспроизвести проблему.
How quickly we reply
A real person reads every message that comes into IGnony, and we reply to almost all of them within one business day on weekdays. Support and bug reports are triaged first, because a broken profile usually points to an Instagram endpoint change that affects everyone, and fixing it quickly is in everybody's interest. Privacy requests and takedown notices are handled on a priority track and answered within the timelines required by applicable law. General inquiries, press, and partnership questions may take a little longer during busy weeks, but they never go unread.
We do not run a phone line or a live-chat widget, and we deliberately keep support to email. Email gives us a written record, lets us reproduce issues carefully, and means we are never pressuring you to hand over information in real time. It also keeps the whole operation lightweight, which is part of how IGnony stays free.
What we can and cannot help with
Things we can help with
- A public profile that will not load, loads slowly, or shows an error on a specific device or browser.
- A download button that is not producing a file, or a file that saves in the wrong format.
- Questions about how anonymous viewing works, what data we collect, or how to opt out of advertising cookies.
- Privacy requests under the GDPR or CCPA, and media takedown notices for content that should no longer be publicly accessible.
- Press, partnership, integration, and general business inquiries.
Things we cannot do
- We cannot view, unlock, or bypass a private Instagram account. Private accounts are protected by Instagram itself, and no request to us can change that.
- We cannot recover a story that has already expired, unless the creator saved it to a highlight.
- We cannot recover, reset, or access anyone's Instagram account, password, or login. IGnony never touches Instagram credentials.
- We cannot provide the identity of, or personal contact details for, the owner of a public profile.
Which email to use
hello@ignony.com is the front door. Use it for general questions, press, partnerships, integrations, or anything you are not sure how to categorize. If it lands in the wrong inbox, we route it internally.
support@ignony.com is for technical problems — a profile that will not load, a broken download, a display glitch on a particular device. Including the exact @username, your device and browser version, and a short description of what happened versus what you expected lets us reproduce and fix the issue far faster.
privacy@ignony.com is for privacy questions, GDPR or CCPA requests, cookie and advertising questions, and media takedown notices. These are handled on a priority track. For takedowns, please include the specific content and a brief explanation of why it should no longer be publicly accessible.