一般咨询
关于 IGnony 的媒体、合作伙伴、集成和其他一般性问题。
hello@ignony.com联系
与真人 对话。
选择与您问题匹配的渠道。我们阅读每条消息,并在工作日的一个工作日内回复。
支持与漏洞报告
故事无法加载、账户加载缓慢、特定设备上页面损坏 — 请告知我们,并附上 @用户名和您的浏览器版本。
support@ignony.com隐私与下架
隐私问题、GDPR / CCPA 请求,或针对不应再公开访问的媒体的下架通知。
privacy@ignony.com消息中应包含的内容
- • 您试图查看的 @用户名或资料 URL。
- • 您的设备(iPhone / Android / Mac / Windows)、浏览器及版本。
- • 简要描述发生了什么,以及您预期的情况。
- • 如果可能,附上截图 — 这有助于我们更快地重现问题。
How quickly we reply
A real person reads every message that comes into IGnony, and we reply to almost all of them within one business day on weekdays. Support and bug reports are triaged first, because a broken profile usually points to an Instagram endpoint change that affects everyone, and fixing it quickly is in everybody's interest. Privacy requests and takedown notices are handled on a priority track and answered within the timelines required by applicable law. General inquiries, press, and partnership questions may take a little longer during busy weeks, but they never go unread.
We do not run a phone line or a live-chat widget, and we deliberately keep support to email. Email gives us a written record, lets us reproduce issues carefully, and means we are never pressuring you to hand over information in real time. It also keeps the whole operation lightweight, which is part of how IGnony stays free.
What we can and cannot help with
Things we can help with
- A public profile that will not load, loads slowly, or shows an error on a specific device or browser.
- A download button that is not producing a file, or a file that saves in the wrong format.
- Questions about how anonymous viewing works, what data we collect, or how to opt out of advertising cookies.
- Privacy requests under the GDPR or CCPA, and media takedown notices for content that should no longer be publicly accessible.
- Press, partnership, integration, and general business inquiries.
Things we cannot do
- We cannot view, unlock, or bypass a private Instagram account. Private accounts are protected by Instagram itself, and no request to us can change that.
- We cannot recover a story that has already expired, unless the creator saved it to a highlight.
- We cannot recover, reset, or access anyone's Instagram account, password, or login. IGnony never touches Instagram credentials.
- We cannot provide the identity of, or personal contact details for, the owner of a public profile.
Which email to use
hello@ignony.com is the front door. Use it for general questions, press, partnerships, integrations, or anything you are not sure how to categorize. If it lands in the wrong inbox, we route it internally.
support@ignony.com is for technical problems — a profile that will not load, a broken download, a display glitch on a particular device. Including the exact @username, your device and browser version, and a short description of what happened versus what you expected lets us reproduce and fix the issue far faster.
privacy@ignony.com is for privacy questions, GDPR or CCPA requests, cookie and advertising questions, and media takedown notices. These are handled on a priority track. For takedowns, please include the specific content and a brief explanation of why it should no longer be publicly accessible.