一般詢問
關於 IGnony 的媒體、合作、整合與其他一般性問題。
hello@ignony.com聯絡
與真人 對話。
挑選與您問題符合的管道。我們閱讀每一則訊息,並在平日的一個工作日內回覆。
支援與問題回報
限時動態無法載入、帳號載入緩慢、特定裝置上頁面損壞 — 請告知我們,並附上 @使用者名稱與您的瀏覽器版本。
support@ignony.com隱私與下架
隱私問題、GDPR / CCPA 請求,或針對不應再公開存取的媒體的下架通知。
privacy@ignony.com訊息中應包含的內容
- • 您試圖檢視的 @使用者名稱或個人檔案 URL。
- • 您的裝置(iPhone / Android / Mac / Windows)、瀏覽器及版本。
- • 簡短描述發生了什麼,以及您預期的情況。
- • 如果可能,附上截圖 — 這有助於我們更快重現問題。
How quickly we reply
A real person reads every message that comes into IGnony, and we reply to almost all of them within one business day on weekdays. Support and bug reports are triaged first, because a broken profile usually points to an Instagram endpoint change that affects everyone, and fixing it quickly is in everybody's interest. Privacy requests and takedown notices are handled on a priority track and answered within the timelines required by applicable law. General inquiries, press, and partnership questions may take a little longer during busy weeks, but they never go unread.
We do not run a phone line or a live-chat widget, and we deliberately keep support to email. Email gives us a written record, lets us reproduce issues carefully, and means we are never pressuring you to hand over information in real time. It also keeps the whole operation lightweight, which is part of how IGnony stays free.
What we can and cannot help with
Things we can help with
- A public profile that will not load, loads slowly, or shows an error on a specific device or browser.
- A download button that is not producing a file, or a file that saves in the wrong format.
- Questions about how anonymous viewing works, what data we collect, or how to opt out of advertising cookies.
- Privacy requests under the GDPR or CCPA, and media takedown notices for content that should no longer be publicly accessible.
- Press, partnership, integration, and general business inquiries.
Things we cannot do
- We cannot view, unlock, or bypass a private Instagram account. Private accounts are protected by Instagram itself, and no request to us can change that.
- We cannot recover a story that has already expired, unless the creator saved it to a highlight.
- We cannot recover, reset, or access anyone's Instagram account, password, or login. IGnony never touches Instagram credentials.
- We cannot provide the identity of, or personal contact details for, the owner of a public profile.
Which email to use
hello@ignony.com is the front door. Use it for general questions, press, partnerships, integrations, or anything you are not sure how to categorize. If it lands in the wrong inbox, we route it internally.
support@ignony.com is for technical problems — a profile that will not load, a broken download, a display glitch on a particular device. Including the exact @username, your device and browser version, and a short description of what happened versus what you expected lets us reproduce and fix the issue far faster.
privacy@ignony.com is for privacy questions, GDPR or CCPA requests, cookie and advertising questions, and media takedown notices. These are handled on a priority track. For takedowns, please include the specific content and a brief explanation of why it should no longer be publicly accessible.